Terms and conditions

Welcome to my.t market portal (“my.t market portal”), your online platform for the purchase and delivery of goods/products listed on the website at the indicated price from registered supermarkets, shops, groceries, stores, pharmacies and other businesses (“Merchants”).

Please read these conditions mentioned below carefully before using the my.t market portal. By using the my.t market portal, you signify your agreement to be bound by the terms and conditions (“Terms and Conditions”).

1.0 Registration

1.1 Prior to any online purchase on my.t market portal, you will need to register online.

1.2 You must be at least 18 years old to register to the my.t market portal.

1.3 Please ensure that the details you provide are correct and complete to avoid any delays in purchase and delivery. Kindly inform us immediately of any changes in the information provided at registration.

1.4 MT will share your details with respective Merchants and Logistics Partners as applicable for the purpose of delivery of the goods/products only.

1.5 You are not allowed to register to the platform with different credentials.

1.6 You agree and acknowledge that you will use your account on the my.t market portal to purchase goods/products only for your personal use and not for business purposes.

1.7 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and/or mobile device to prevent unauthorised access to your account. You shall be solely responsible for all activities that occur under your account and password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

1.8 You may contact our hotline service on 8908 for any query.

2.0 Payment

2.1 Payment on my.t market portal is by my.t money.

2.2 Please note that delivery fee by respective Merchants is applicable and will be added to your purchase.

2.3 All prices advertised are managed solely by Merchants and MT shall not be liable or accountable for any advertised price.

2.4 Goods/Products stock levels are as provided by respective Merchants.

2.5 Any order confirmation received on the website, order will be processed accordingly.

2.6 Once an order is confirmed, same cannot be amended, modified or cancelled.

2.7 The daily transaction limit on my.t market portal is Rs 5,000.

3.0 Delivery

3.1 Availability and delivery of goods/products are solely controlled and managed by Merchants. In such circumstance, you agree and acknowledge that MT shall not be liable for any omission and/or substituted goods/products other than advertised ones upon delivery.

3.2 Merchant shall use all reasonable endeavours to deliver the goods/products ordered
within 48 hours of order confirmation. Delivery dates/time are estimates and subject to any event beyond the reasonable control of the Merchant.

Merchant will contact you to confirm your details prior to delivery of goods/products and will also advise on delivery day, date and time (“Agreed Delivery Time”).

3.3 In the event that you are not available on Delivery day and/or time upon delivery an additional delivery fee shall be applicable for subsequent delivery and payable to Merchant by you upon delivery.

4.0 Limitation of Liability

You agree and acknowledge that MT is only a facilitator offering the my.t market portal to facilitate commercial relationship between you and Merchant. MT is not and cannot be a party to or control in any manner any purchase transactions between you and Merchant on the my.t market portal.

5.0 Disclaimer

You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the website.

MT shall not be liable nor responsible for any actions or omissions of Merchants nor any breach of conditions, representations or warranties by the Merchants and hereby expressly disclaim any and all responsibility and liability in that regard. MT shall not mediate or resolve any dispute or disagreement between Customer and Merchants.

We further expressly disclaim any warranties or representations (express or implied) in respect of quality, price, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the goods/products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the website.

6.0 Amendments

We reserve the right to make changes to our my.t market portal and the Terms and Conditions at any time. You will be subject to the policies and Terms and Conditions in force at the time that you use the website, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

7.0 Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause which is beyond our reasonable control.

8.0 Privacy

Please review our Privacy Notice published on our website (myt.mu). The personal information / data provided to us by you will be treated as strictly confidential and in accordance with applicable laws and regulations. You hereby agree that your personal information submitted may be shared with Merchants and Logistics Partners as applicable to process your order.

9.0 Governing law

These conditions are governed by and construed in accordance with the laws of the Republic of Mauritius.

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