Frequently Asked Questions

Got a question? We've got the answer

Yes, my.t market is an online marketplace where customers can purchase goods/products from a list of registered/licenced  supermarkets, shops, groceries stores, and other businesses.

It’s really easy! Once you have selected your goods/products, click on check out. Take a few minutes to fill in your personal details like Name, Address, Email Address and Contact Number, click on create an account and you are done.

Yes, you just have to fill in your personal details each time you check out.

Make contactless payment with my.t money.
  1. If you are placing your order from your computer/ laptop or tablet, a QR code will appear on your screen. Open your my.t money app on your smartphone, select Quick Pay and scan the QR code.

  2. If you are placing your order from a smartphone, the my.t money app will automatically open upon check out.

Yes, like for any payment with my.t money, you have a daily limit of Rs 5000.

Yes, you can select and buy one or more goods/products from only one shop at a time. Once a purchase is completed, you may buy goods/products from another shop.

Unfortunately, you can buy from only one shop at a time. Once you complete your purchase from one shop, you can come back to buy from a different shop.

Unfortunately, you cannot cancel an order once payment is made.

It’s a contactless payment, hence no receipt. You will receive 3 confirmations of purchase:

1 SMS notification from my.t money, 1 SMS notification from my.t market with your Order ID number as well as an email.  

Our partners will do their best to deliver your goods/products within 2 working days after confirmation of purchase. However, please be indulgent in these exceptional times and contact us if you need more information on your delivery.

A delivery fee of Rs. 250 (VAT included) will be charged wherever applicable.

For any complaint, kindly get in touch with our team who will be pleased to assist you. 

You can call us on 8908 or send us an e-mail on customer@mytmoney.mu

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